Returns & Exchanges

All you need to know about Returns and Exchanges!


We are happy to exchange or refund any unused items returned to us in their original condition & packaging, with proof of purchase, within 90 days (30 days for clothing). Excludes customised products which can only be returned if found to be faulty.

Replacements

If you find that something has arrived broken, faulty, or you have found that it is the wrong colour or size, we will replace it free of charge.  Simply fill out the back of the delivery notes you received with your order, indicating the items you wish to be replaced and return them to Locked Bag 2015, Mona Vale, NSW 1660.

Refunds

If you are not happy with any item purchased and would like a refund, simply fill out the back of the delivery notes you received with your order, indicating the items you wish to be refunded and return them to Locked Bag 2015, Mona Vale, NSW 1660.

Out of Stock Items

Every effort is made to carry sufficient stock to meet expected demand. However, there are times when demand far exceeds available stock, causing a temporary out of stock situation. In these cases, we will ship you the items in question as soon as they are available. 

If you do not wish to wait for the remaining items to arrive simply fill out the back of the delivery notes you received with your order, indicating the items you wish to be refunded and return them to Locked Bag 2015, Mona Vale, NSW 1660.

If you have any questions, please call us on 1800 898 218 or (02) 9997 5400, or Contact Us via email.